Alcohol treatment privacy
What our privacy notice explains
This notice explains how the alcohol treatment Virginia information service handles personal details when you call the helpline or use the website. We are an information service, not a treatment provider. The notice describes what we collect, why we collect it, when we share it, and how long we keep it.
When you call, a treatment advisor answers and asks for your first name and a phone number so the call can be documented and, if you ask, a provider can reach you. You can decline any question and still receive general information about alcohol treatment Virginia.
Callers can ask for alcohol treatment Virginia listings without giving a name or phone number at any point during the call.
A call to the hotline is free private and carries no commitment as you begin care or accept a referral.
What information we collect
We collect only the details you choose to share: a first name, a phone number, and optional information such as insurance type or a brief description of your situation. Providing insurance details helps advisors check which of the 247 SAMHSA-listed facilities in Virginia may accept your plan, but it is never required.
If you ask to be connected with a treatment provider, we may also note the level of care you are interested in, such as detox, residential, or outpatient. That note is used only to make the connection you requested. We do not ask for a Social Security number, financial account numbers, or a full medical history.
Insurance details are optional and used only to check which Virginia providers may accept your plan.
We do not collect more than a first name, phone number, and the situation details you volunteer.
Why we collect it and how it is used
We use your information to answer your call, give you accurate listings for alcohol treatment Virginia, and, when you ask, connect you with a licensed provider. We do not use it to diagnose a condition or to determine eligibility for care. Advisors explain each step before it happens, including what will be shared and with whom.
If you ask to be connected, we share your first name, phone number, and the details you provided with the treatment provider you chose. We do not share information with providers you did not ask to be connected with. We do not sell health information to anyone.
Your details go to a treatment provider only when you request a connection with that provider.
If you do not ask for a connection, then your information is not shared with any treatment provider.
How calls are recorded and kept
For quality and training, calls to the helpline might be recorded; a notice plays when each call begins so you can choose to keep going. Should you rather not be recorded, hang up and use the website listings in place of a call. Recordings and notes from calls are retained only as long as quality review and legal requirements call for.
Website visits do not require an account, and we do not ask for health details through the site. If you submit an optional contact form, the details go to the advisors who handle connection requests. We keep contact records for a limited period and then delete them according to our retention schedule.
Recordings are kept only for quality review and legal requirements, then deleted on a set schedule.
If a call is recorded, then a notice plays at the start so you can decide whether to continue.
Your choices and who to contact
By phoning the helpline, you may ask what information we keep about you, request a correction, or ask us to delete a contact record. We will spell out which details can be erased and which we must retain for legal reasons. You are also free to skip optional details at any point.
When someone is in immediate danger or having thoughts of harming themselves, call or text 988 to connect with the Suicide and Crisis Lifeline. For general questions about alcohol treatment Virginia, the SAMHSA National Helpline is available at 1-800-662-4357. If you have privacy concerns about this service, call the helpline and request the privacy contact.
You can ask what information we hold, request a correction, or ask for deletion at any time.
A note on medical care and this notice
No medical care is provided by this site, and this service does not diagnose anyone. Everything we publish about alcohol treatment Virginia is educational only, and choices about care belong to you and a licensed clinician. Since alcohol withdrawal can be dangerous, medical staff should supervise it when a person stops drinking heavily.
If you are considering treatment, advisors can explain what to expect from detox, residential, or outpatient programs and how insurance verification typically works. They cannot promise admission, coverage, or outcomes. A provider will make those decisions after its own assessment.
Withdrawal from alcohol can be dangerous, and medical staff should supervise it any time a person stops drinking heavily.
Updates to this privacy notice
We may update this notice to reflect changes in how the service operates or in legal requirements. The current version is dated and applies from the date it is posted. If a change affects how we share information, we will describe it clearly here before it takes effect.
If this notice changes, then the updated version will be posted here with a new date.